Customer 360Our commitment to customersgoes full circle
We work with businesses to design and implement a 360-degree customer service experience that meets the unique needs of your customers.
Our solutions are designed to help you create a consistent and positive customer experience, while increasing customer loyalty and satisfaction. By leveraging our technology, we help you to facilitate a seamless experience for your customers.
Our key steps to Customer360
Understand the customer
We start by understanding the customer's needs, preferences, and behaviours across all touchpoints, including online, in-store, and customer service interactions.
Map the customer journey
We create a map of the customer journey, highlighting every touchpoint, from the initial interaction to ongoing support and engagement. This helps to identify areas where we can improve the customer experience
Personalise the experience
We use customer data and insights to personalise the experience across all touchpoints, including marketing messages, product recommendations, and customer service interactions
Provide a seamless experience
We ensure that the customer experience is consistent and seamless across all touchpoints, making it easy for customers to interact with your brand and access the products and services they need
A 360-degree view of your customers: the key to driving growth
Foster engagement
We engage with customers through multiple channels, including email, social media, and mobile apps, to keep them informed, educated, and interested in your brand.
Leverage technology
We use our technology to facilitate a seamless experience for customers, including mobile apps, chatbots, and other digital tools that enable customers to access information and complete transactions easily
Measure, analyze and improve
We measure and analyze customer behaviour across all touchpoints, including online and offline interactions, to understand how customers are interacting with your brand and identify areas for improvement
Implement a customer-centric culture
We help you ensure that your entire organization is focused on the customer by creating a customer-centric culture. This can be achieved through training, incentives, and other initiatives that emphasize the importance of customer satisfaction
Empower your business with the comprehensive view of Customer 360
Increased customer satisfaction
By understanding every aspect of the customer experience and tailoring offerings to meet their needs, we help businesses to improve customer satisfaction levels.
Greater customer loyalty
By providing a seamless and personalized experience, we help businesses to build customer loyalty, leading to repeat business and referrals
Enhanced customer engagement
By offering support through multiple channels and staying in touch with customers throughout their journey, we help businesses increase customer engagement and build stronger relationships
Better understanding of customer needs
By collecting and analyzing customer data, we help businesses to gain insights into customer needs and preferences, enabling them to make better decisions and offer more relevant products and services
360-degree customer insights for smarter business decisions
Competitive advantage
Providing a 360-degree approach to customer service, we help to set your business apart from your competitors and enhance your reputation for quality and service.
Increased revenue
By offering personalized recommendations and customized offerings, satisfied and loyal customers are more likely to make additional purchases and recommend your business to others, leading to increased revenue your business increases customer spending and revenue
Improved operational efficiency
By streamlining customer interactions and providing consistent support, we help brands to improve operational efficiency and reduce costs
Learn more about The Extra Platform
Book a demo with us and learn how major brands use Extra360 to make a difference, in-store and online!
