Extra360 and Alivi developed the HealthPlan Program for Members and Providers to enjoy health benefits
The HealthPlan Program is a lifelong companion for the Members and they can easily:
HealthPlan Members and Providers are enjoying a seamless experience since January 2022 whether they choose to use their cards or prefer mobile payments for their preloaded allowance, our closed loop payment, loyalty, and engagement platform delivers. Before the HealthPlan Program, engagement for the benefit program was only 10%, now 98% of the Members are enrolled.
Previously 100% of the members enrolled thru a live agent. Now, members are enjoying multiple channels for enrollment.
2022 Enrollment Channels:
- 42 % of the members enrolled via Call Center
- 16 % Web Site
- 2.5 % Mobile App